There are currently 79 active factsheets/guides
How to resolve problems and complain about social care - Factsheet
This factsheet shows you what to do if you are not satisfied with an aspect of the service you receive from your local authority. Some problems or issues can be resolved informally, for example via
discussion with the professional concerned.
Your mind matters - Information Guide
This guide looks at things you can do to look after your mental wellbeing, as well as steps you can take if you think you need some help.
Getting help with debt - Information Guide
This guide helps older people recognise when their debt is a problem and looks at the first steps to tackling it and finding their way back to a debt-free life.
Deprivation of Liberty Safeguards - Factsheet
This factsheet looks at the Deprivation of Liberty Safeguards (DoLS). DoLS relate to people who lack mental capacity who need to be placed and detained in care homes or hospitals for their treatment or care and to protect them from harm.
Care home checklist - Information Guide
This guide helps to find out as much as you can about a home beforehand it will help you make an informed choice.
Specialist housing for older people - Factsheet
This factsheet gives information about housing intended specifically for older people, such as sheltered housing.
Equity release - Factsheet
This factsheet provides information about different types of equity release, such as lifetime mortgages and home reversion plans. It includes information on:
what to consider before deciding on a particular plan
equity release regulations
Resolving problems and making a complaint about NHS care - Factsheet
The factsheet explains how to make a complaint about NHS services, including situations where your complaint covers both NHS and social care services. It describes support available to help you, what to expect when your complaint is investigated.
Home improvements and repairs - Factsheet
This factsheet provides information about the help you can get if your home is in a poor condition or unsuitable for your needs.
It includes information on the financial assistance and practical support available to help you make improvements.
How to be an executor - Information Guide
This guide provides a clear checklist of an executor’s duties, including how to register the death, sort out Inheritance Tax and deal with different assets.
Safeguarding older people from abuse and neglect - Factsheet
This factsheet explains the law on safeguarding adults to help you decide what to do if you think an older person is being abused or neglected, or may be at risk of abuse or neglect. Whether you know the
person through your role as a professional, a care
Personal Independence Payment and Disability Living Allowance - Factsheet
This factsheet gives information about Personal Independence Payment (PIP), a non means-tested benefit for people aged 16 to 64 who have a disability.
The factsheet also gives information about Disability Living Allowance (DLA)
Attendance Allowance - Information Guide
Attendance Allowance is a benefit for those aged 65 years and over who need extra money to help with care needs or for help with personal care.
Bereavement - Information Guide
If you or someone close has suffered a bereavement, this guide offers practical and emotional support after a death.
Powers of attorney - Information Guide
There may come a time when we need someone to make decisions on our behalf. Find out more about your options, different types of power of attorney and how they work.
Staying Safe - Information Guide
This guide provides practical steps that you can take to feel safer, both at home and when you are out.
Staying steady - Information Guide
Whether you’re fit and active, have mobility problems, or worry about falling, this guide offers practical tips on how to improve your strength, balance and mobility.
When someone dies - Information Guide
There are many things to do when someone dies, often at a time of great personal distress when we feel least able to manage.
Staying Safe - Information Guide
The guide details how you can spot online scams, so you can feel safe & confident when logging on.