Provide the email address associated with your login account and an email will be sent allowing you to reset your password.
There are currently 79 active factsheets/guides
This factsheet shows you what to do if you are not satisfied with an aspect of the service you receive from your local authority. Some problems or issues can be resolved informally, for example via discussion with the professional concerned.
This guide looks at things you can do to look after your mental wellbeing, as well as steps you can take if you think you need some help.
This guide helps older people recognise when their debt is a problem and looks at the first steps to tackling it and finding their way back to a debt-free life.
This factsheet looks at the Deprivation of Liberty Safeguards (DoLS). DoLS relate to people who lack mental capacity who need to be placed and detained in care homes or hospitals for their treatment or care and to protect them from harm.
This guide helps to find out as much as you can about a home beforehand it will help you make an informed choice.
This factsheet gives information about housing intended specifically for older people, such as sheltered housing.
This factsheet provides information about different types of equity release, such as lifetime mortgages and home reversion plans. It includes information on: what to consider before deciding on a particular plan equity release regulations
The factsheet explains how to make a complaint about NHS services, including situations where your complaint covers both NHS and social care services. It describes support available to help you, what to expect when your complaint is investigated.
This factsheet provides information about the help you can get if your home is in a poor condition or unsuitable for your needs. It includes information on the financial assistance and practical support available to help you make improvements.
This guide provides a clear checklist of an executor’s duties, including how to register the death, sort out Inheritance Tax and deal with different assets.
This factsheet explains the law on safeguarding adults to help you decide what to do if you think an older person is being abused or neglected, or may be at risk of abuse or neglect. Whether you know the person through your role as a professional, a care
This factsheet gives information about Personal Independence Payment (PIP), a non means-tested benefit for people aged 16 to 64 who have a disability. The factsheet also gives information about Disability Living Allowance (DLA)
Attendance Allowance is a benefit for those aged 65 years and over who need extra money to help with care needs or for help with personal care.
If you or someone close has suffered a bereavement, this guide offers practical and emotional support after a death.
There may come a time when we need someone to make decisions on our behalf. Find out more about your options, different types of power of attorney and how they work.
This guide provides practical steps that you can take to feel safer, both at home and when you are out.
Whether you’re fit and active, have mobility problems, or worry about falling, this guide offers practical tips on how to improve your strength, balance and mobility.
There are many things to do when someone dies, often at a time of great personal distress when we feel least able to manage.
The guide details how you can spot online scams, so you can feel safe & confident when logging on.
This factsheet gives information about the law relating to park homes (also called mobile homes or caravans). It is aimed at park homeowners who are entitled to use their home as a permanent residence, not people staying or living holiday caravans.
