Compass in Cumbria - Factsheets & Guides

Resolving problems and making a complaint about NHS care - Factsheet

The factsheet explains how to make a complaint about NHS services, including situations where your complaint covers both NHS and social care services. It describes support available to help you, what to expect when your complaint is investigated and what

NHS services - Factsheet

This factsheet looks at NHS 'primary care' services - services that you approach when you first have a health problem. It looks at services to help decide if you need to see a GP; GP services and services accessed via your GP; how the NHS helps you manage

NHS continuing healthcare and NHS-funded nursing care - Factsheet

This factsheet explains what NHS continuing healthcare is; how the NHS decides whether you are eligible to receive it and what to do if dissatisfied with the eligibility decision.
It explains NHS-funded nursing care - a weekly payment made to nursing ho

Getting the best energy deal - Factsheet

This factsheet looks at how you can get the best deal on your energy by switching tariff or supplier. This can help you to save money, or keep your home warmer without spending more.

Planning for your funeral - Factsheet

This factsheet highlights things to consider if you want to plan ahead and
make financial and other arrangements for your funeral. It looks at
options when deciding what type of funeral you want, ways to pay for a
funeral and information about organ do

In the driving seat - Information Guide

This guide reminds older drivers of their legal obligations, gives tips about continuing to drive safely, and addresses the sensitive issue of deciding when to stop driving.

Adapting your home - Information Guide

This guide provides you with information and ideas about how to adapt your home to enable you, or the person you care for, to live safely and independently.

Winter wrapped up - Information Guide

This guide looks at getting ready for the cold winter months, tips on staying healthy, keeping your home warm and making your home energy efficient.

Healthy Living - Information Guide

This guide highlights the benefits of staying active and eating healthily.

Equity Release - Information Guide

This information guide is designed to help you decide if equity release is the right choice for you.

Looking after your money - Information Guide

This guide is about how to protect your finances as far as possible and what to do if things do go wrong.

Getting help with debt - Information Guide

This guide helps older people recognise when their debt is a problem and looks at the first steps to tackling it and finding their way back to a debt-free life.

Save energy, pay less - Information Guide

This guide looks at both simple measures and more significant changes, such as installing insulation and draught-proofing, and how to get help with the costs.

When someone dies - Information Guide

There are many things to do when someone dies, often at a time of great personal distress when we feel least able to manage.

Dealing with debt - Factsheet

This factsheet aims to help you understand how to recognise and deal with debt problems, as well as where to seek assistance with debt.
Included is information about:
 the stages of debt advice
 how to seek assistance
 organisations that can help

Homelessness - Factsheet

This factsheet gives information about homelessness. It explains how your local authority can help you if you are homeless and the circumstances in which it has a duty to rehouse you.

Specialist housing for older people - Factsheet

This factsheet contains information about housing intended specifically for older people, such as sheltered housing.

Finding private rented accommodation - Factsheet

This factsheet provides information about finding private rented
accommodation. It includes information about letting agencies, property viewings and things to think through before signing a tenancy agreement.

Specialist housing for older people - Factsheet

This factsheet contains information about housing intended specifically for older people, such as sheltered housing.

Council and housing association housing - Factsheet

This factsheet gives information about applying for housing from local authorities and housing associations (‘social housing’). It explains how applications are assessed, how waiting lists are organised and how properties are allocated. It also explains w