Provide the email address associated with your login account and an email will be sent allowing you to reset your password.
The factsheet explains how to make a complaint about NHS services, including situations where your complaint covers both NHS and social care services. It describes support available to help you, what to expect when your complaint is investigated.
This factsheet gives information about housing intended specifically for older people, such as sheltered housing.
This factsheet provides information about different types of equity release, such as lifetime mortgages and home reversion plans. It includes information on: what to consider before deciding on a particular plan equity release regulations
This factsheet provides information about the help you can get if your home is in a poor condition or unsuitable for your needs. It includes information on the financial assistance and practical support available to help you make improvements.
This factsheet provides information on a tenants right to keep their home (security of tenure). It explains how different tenancies offer different levels of security, meaning some tenants can be evicted more easily than others.
This guide provides a clear checklist of an executor’s duties, including how to register the death, sort out Inheritance Tax and deal with different assets.
This factsheet offers tips on reducing water bills and how to save water. It provides information on switching to a meter and how you can get help with the costs of water if you are eligible for the WaterSure Scheme.
This factsheet gives information about the law relating to park homes (also called mobile homes or caravans). It is aimed at park homeowners who are entitled to use their home as a permanent residence, not people staying or living holiday caravans.
There are things you can do to make sure others know how you would like to be cared for and which medical treatment(s) you would want to refuse, if you are ever unable to make or communicate those decisions yourself. Preparing an advance statement
This factsheet explains who makes benefit decisions, how a decision can be challenged, and how to make complaints.
This factsheet aims to help you understand how to recognise and deal with debt problems, as well as where to seek assistance with debt. Included is information about: the stages of debt advice how to seek assistance organisations that can help
This factsheet explains intermediate care and reablement. These terms describe short-term NHS and social care support that aims to help you: avoid unnecessary admission to hospital be as independent as possible after an unplanned hospital stay
This factsheet explains the law on safeguarding adults to help you decide what to do if you think an older person is being abused or neglected, or may be at risk of abuse or neglect. Whether you know the person through your role as a professional, a care
The Equality Act 2010 came into force on 1 October 2010 and combines almost all UK previous anti-discrimination laws in one single law. One of its most important aims is to consolidate and update the Public Sector Equality Duty - a duty for public bodies
This factsheet looks at how you can get the best deal on your energy by switching tariff or supplier. This can help you to save money, or keep your home warmer without spending more.
This factsheet gives information about Personal Independence Payment (PIP), a non means-tested benefit for people aged 16 to 64 who have a disability. The factsheet also gives information about Disability Living Allowance (DLA)
This factsheet gives information about homelessness. It explains how your local authority can help you if you are homeless and the circumstances in which it has a duty to rehouse you. Information on the allocation of council and housing association housi
This factsheet explains some basic information about your choices with respect to drawing down pension savings. You can contact Pension Wise for information and guidance. This factsheet sets out the impact of different choices drawing down pension funds
This guide is about how to protect your finances as far as possible and what to do if things do go wrong.
This information guide is designed to help you decide if equity release is the right choice for you.
