Job Opportunity

Main Duties:

1. To provide a high-quality Information and Advice service to individuals over 50 years of age through the Carlisle and Eden district.
2. To have a comprehensive understanding of services available in the geographical area within which they are working.
3. To establish good working relationships with Clients, and their Carers. Whilst always maintaining Professional Boundaries.
4. To offer a holistic approach to assessing and meeting Clients needs.
5. To work closely and maintain regular contact with partner agencies from the third and public sectors and keep abreast of developments across Statutory services.
6. To become proficient in the use of Compass, Client Recording Information System, ensuring all information is recorded to the highest standard and updated in a timely manner, in line with Quality Standards.
7. To manage your own caseload of Clients, with a diverse range of support.
8. To maintain an exceptional knowledge of Data Protection Legislation, ensuring data recording, management and document handling are consistent with required standards.
9. To observe Age UK Carlisle and Eden Confidentiality Policy and ensure that confidentiality is maintained throughout.
10. To actively promote the development and use of the Information and Advice service throughout Carlisle and Eden. Which may include presentations to local community groups.
11. To work closely with the Services Manager, Information and Advice Team Leader and other Caseworkers, seeking advice, guidance and support and contributing to the team.