As a Compass Support Officer you will be expected to deliver services as defined by the work streams assigned to you by your line manager, ensuring all established standards of delivery are maintained thereby providing a quality information, advice, support and advocacy service.
• To complete sometimes challenging holistic case work to a high quality and accurately create and maintain records of all client casework, events and other activities in line with the established Age UK South Lakeland standards.
• To have a good understanding of the Welfare Benefit system and the benefit application process, including guiding clients through benefit reconsiderations, the appeal process and representing clients at appeal hearings as required.
• To identify through the Compass holistic assessment any health, wellbeing and social needs of an individual, these needs may vary in complexity, such as health, lifestyle choices and issues and social isolation. Others may have significant needs such as mental health issues and self-neglect.
Previous experience would be preferable but not essential. The successful candidate must have access to a car and hold a clean driving license.