This factsheet shows you what to do if you are not satisfied with an aspect of the service you receive from your local authority. Some problems or issues can be resolved informally, for example via
discussion with the professional concerned or their manager. If this is not possible, you can make a formal complaint, triggering a procedure that must be followed by your local authority.
We also cover other ways of asserting your rights, challenging decisions and complaining about the quality of services.
This factsheet can be read in conjunction with other factsheets on social care, for example, factsheet 41, How to get care and support. Factsheet 66, Resolving problems and making a complaint about NHS care, may also be relevant.