Cloverleaf Advocacy
5th Floor, Empire House
Wakefield Old Road
Dewsbury
WF12 8DJ
Craven
Hambleton
Harrogate
Richmondshire
Ryedale
Scarborough
Selby
Independent Health Complaints Advocacy supports people who have experienced problems with an NHS service to have their concerns heard. The service is free, independent of the NHS and confidential.
If you, or someone close to you, have experienced a problem with an NHS service we can support you to make your concerns heard. We can provide information only, or more detailed help and support – whatever is required. We will help you get a clear response to your complaint.
The Independent Health Complaints Advocacy Service in North Yorkshire is provided by Cloverleaf Advocacy. The service is available to anyone who is a resident of North Yorkshire.
The NHS works hard to provide a high quality service but sometimes things do go wrong and people may wish to raise a complaint.
The Independent Complaints Advocacy Service is for those who wish to have support to make a Complaint about a service they have received from the NHS. The service is free, confidential and independent.
NHS services include hospitals, doctors, dentists, pharmacists, ambulances and opticians. These services can be delivered in hospitals or in the community and include NHS funded nursing homes.
An advocate will support people through the NHS complaints procedure. Their role is to provide people with information and explain the options which may be available to them in relation to the NHS complaints procedure. Advocates will not make choices or decisions for people or investigate complaints on their behalf.
How to contact our service:
By post: North Yorkshire Independent Health Complaints Advocacy Service, 5th Floor, Empire House, Wakefield Old Road, Dewsbury, WF12 8DJ.
By phone: 0300 012 4212
We are open Monday to Friday 9am to 5pm. Answerphone at other times
By email: [email protected]
https://www.cloverleaf-advocacy.co.uk/content/independent-health-complaints-advocacy