To support the residents of Cumbria and North Lancashire to complete their census returns, Cumbria and Lancashire library services in association with the Good Things Foundation have installed 'Census Support Centres' in local libraries as well as Lancaster CVS and Respite Now.
Initially, it was thought these would be able to offer telephone support only. However, they now have a system to allow individuals to attend in person and receive one to one support.
This means that local libraries can offer telephone support to answer Census questions and/or telephone completion or fully supported one to one assistance with access to computers for online completion if required.
To use the one to one service, the customer must call the library and an appointment slot will be offered for the customer to attend. There is no facility for a 'walk-in' service.
Details of times and dates are attached.